Reference

Check How We Protect Your Privacy

We collect only the data we need to run your account, process payments through bKash, Nagad or Rocket, and keep our platform secure.

Account Data ProtectionPayment PrivacyCookie TransparencyWithdrawal VerificationData Access Rights
casinomega Check How We Protect Your Privacy
PRIVACY HELP CHANNELS

Open a Privacy Request With Our Team

Have a question about your data? Need a copy of everything we hold on your account? Want something deleted? Our support channels handle privacy requests directly, and you do not need to fill out complicated forms. Reach out through any of the options below, mention that your query is about personal data, and we will route it to the right team. Responses cover data access, correction, deletion and any concerns about how your payment details from bKash, Nagad or Rocket are stored.

Live Chat Open live chat from any page on the platform. Let the agent know your request relates to personal data or privacy, and they will escalate it to our data-handling team.
Email Support Send your privacy request by email. Include your registered username and a brief description of what you need — data export, correction or deletion.
Account Settings Log in and head to your account settings panel. Several privacy controls are available directly: you can update your contact details, change your password, toggle marketing preferences and review which payment methods are linked.
DATA HANDLING PRACTICES

Explore How We Manage Your Information

Privacy is not a single checkbox — it runs through account creation, every deposit you make via Nagad or Rocket, each login session and every withdrawal verification step. Below are six areas where our data practices directly affect your experience. We keep these transparent so you know what happens behind each action you take on the platform.

Data Collection Scope

We collect only what is operationally necessary: your name, email, phone number, payment wallet identifiers from bKash, Nagad or Rocket, device and browser metadata, and session logs. We do not record screen activity, microphone input or contacts from your phone.

Cookie Usage

Cookies help us remember your login state, language preference and last-visited lobby section. We use analytics cookies to understand how pages perform.

Account Security Measures

Your password is stored in a hashed format — we cannot read it, and neither can our engineers. Session tokens expire after inactivity.

Data Retention Period

Active accounts retain full data for the duration of use. After you close your account, we keep records for a limited retention window to satisfy any applicable legal requirements in your jurisdiction.

Third-Party Sharing Policy

We share data with payment processors that handle your bKash, Nagad and Rocket transactions, identity-verification partners, and legal authorities only when mandated. We do not sell, rent or trade your personal information with advertisers, data brokers or unrelated third parties.

How to Request Changes

You can update personal details directly in your account settings — name, email, phone number and linked wallets. For a full data export or deletion request, contact our support team through live chat or email.

Switch to Answers on Your Data Rights

Below are the questions we hear most often about how your personal information and payment data are handled. Each answer is specific to how things work on our platform, not a generic legal summary. If your question is not listed, reach out through live chat or email.

We collect your name, email address, phone number and a password you set. During your first deposit — whether through bKash, Nagad or Rocket — we also store the wallet reference and transaction ID so we can match the payment to your account correctly.

No. Your mobile wallet PIN is entered only inside the bKash, Nagad or Rocket app on your own device. We never ask for it, receive it or store it. The only payment detail we retain is the transaction reference number needed to confirm fund transfers.

Yes. Contact our support team through live chat or email and ask for a data export. We will compile your account details, transaction records and session logs into a file and send it to the email address registered on your account within a reasonable period.

Send a deletion request via live chat or email. Once processed, we remove your personal data from active systems. A limited set of records may be retained for the legally required retention window in your jurisdiction before permanent deletion occurs.

Only authorised staff and our payment-processing partners who handle bKash, Nagad and Rocket transactions can access relevant account data. We also share information with identity-verification providers and legal authorities when required by applicable law.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to track page performance. You can disable or clear cookies in your browser settings at any time — though this will log you out and reset saved preferences.

Our servers and some processing partners may operate in regions outside Bangladesh. When data crosses borders, we ensure it is handled under data-protection standards consistent with this policy. Service availability itself depends on your local law and eligible regions.

Your password is hashed before storage, which means it is converted into an irreversible string that cannot be read back — not by our team, not by anyone. If you forget your password, you reset it through a verification link sent to your registered email.

We may send promotional emails or notifications based on your account activity. You can turn these off inside your account settings under communication preferences, or click the unsubscribe link in any marketing email. Opting out does not affect account-related notifications.

After closure, we retain essential records — such as transaction history from your bKash, Nagad or Rocket payments — for a legally required retention period. Once that period ends, all personal data is permanently deleted from our systems unless a legal hold applies.